What is our order tracking system?

Tracking Information will be sent to you for each package that are shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can see and follow your parcel's journey.

When is the tracking information available?

Tracking information will be supplied to you after your order has been shipped to you. Please note that tracking information may take up to 24-48 hours to display.

What is your order processing time?

All orders are processed and shipped within 365 business days of the placement of your order unless otherwise stated.

Why is my items shipped in Multiple Packages?

Some items may be ready before others so we always would like to ship our items to your with priority. We also may ship separately to maintain so that we are able to declare a low cost customs declaration. This helps to mitigate taxes and duties in your local country – however taxes or duties charges can still arises due to the laws of your local country.

Which types of payments do you accept?

PROJECT DESKMAT accepts two processors for our customer’s convenience. We take payments in the form of Visa, MasterCard, Apple Pay and Amex via Stripe Payments (Secure Processor) and PayPal*. Please note you do not need a PayPal Account to use this processor. You can choose to pay by any option at your convenience.

We do not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems are automatically encrypted using the highest level of SSL security - ensuring your information is kept private.