REFUND POLICY
We have a 30-day refund or return policy, which means you have 30 days after receiving your item to request a refund or return.
To be eligible for a return, your item must be in the same condition that you received it, sealed, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or refund, you can contact us at projectdeskmat@gmail.com
If your return or refund is accepted, we will send you further instructions on how and where to send your package. This may include returning said products to our warehouse, or no action may be necessary.
You can always contact us if you have any questions at projectdeskmat@gmail.com
Damages/Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and come to a resolution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve processed your specific order's complaint if a refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
To be eligible for a return, your item must be in the same condition that you received it, sealed, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or refund, you can contact us at projectdeskmat@gmail.com
If your return or refund is accepted, we will send you further instructions on how and where to send your package. This may include returning said products to our warehouse, or no action may be necessary.
You can always contact us if you have any questions at projectdeskmat@gmail.com
Damages/Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and come to a resolution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve processed your specific order's complaint if a refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.